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#identitydefense

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Jonathan Kamens 86 47<p>But wait, there's more! I asked <a href="https://federate.social/tags/IdentityDefense" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IdentityDefense</span></a> to email me a chat transcript, and below is the entire email I received. Strange that there doesn't appear to actually be a chat transcript there.<br>Well, see, it's in the email, but you can't see it, because the email is a multipart/alternative MIME message, and they put the transcript in the text/plain part but not the text/html part. This is a *stunning* level of incompetence.</p>
Jonathan Kamens 86 47<p>But wait, there's more. Here's the catastrophically bad chat I had with <a href="https://federate.social/tags/IdentityDefense" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IdentityDefense</span></a>'s <a href="https://federate.social/tags/AI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AI</span></a> <a href="https://federate.social/tags/bot" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>bot</span></a> (<a href="https://federate.social/tags/fail" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>fail</span></a>!):</p>
Jonathan Kamens 86 47<p>But wait, there's more!<br>Before I was able to reach someone at <a href="https://federate.social/tags/IdentityDefense" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IdentityDefense</span></a> on the phone, I tried using their live chat to get support.<br>Their web site claims agents are available "9 AM to 5 PM Eastern Time," but I got connected to an AI bot, not a live agent, and the AI bot was unable to transfer me to a live agent after it failed to answer my question.<br>So, did they forget to mention that live chat agents are only available Monday to Friday, or are they lying about having them at all?</p>
Jonathan Kamens 86 47<p>OK, so, I finally got to someone from <a href="https://federate.social/tags/IdentityDefense" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IdentityDefense</span></a> on the phone, and apparently the reason why it's failing is because they can't match up the email address or phone number I gave them with what's in my <a href="https://federate.social/tags/TransUnion" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TransUnion</span></a> credit report.<br>Note: I gave them a unique <a href="https://federate.social/tags/AnonAddy" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AnonAddy</span></a> email address and my Google Voice # instead of my cell #, for privacy and identity protection reasons. So, again, their site can't cope with people who are already taking steps to protect their online identities. Awesome!</p>
Jonathan Kamens 86 47<p>But wait, there's more!<br>I attempted to call <a href="https://federate.social/tags/IdentityDefense" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IdentityDefense</span></a> on the phone to get my account unlocked so I could try the identity verification again, as instructed by their web site.<br>Their voice response system put me on hold and played annoying music for four minutes and then the call was disconnected.</p>
Jonathan Kamens 86 47<p>Here's today's example of how all the <a href="https://federate.social/tags/identityProtection" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>identityProtection</span></a> companies are incompetent.<br>This is a screenshot from the enrollment process at <a href="https://federate.social/tags/identityDefense" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>identityDefense</span></a>.com.<br>Notice that the first field is asking me for a date but not telling me what date I'm supposed to enter.<br>I'm guessing they're asking for my birth-date, but I shouldn't have to guess.<br>Did anybody test this before they released it, and if so, are the testers so incompetent that they failed to flag this issue?<br><a href="https://federate.social/tags/infosec" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>infosec</span></a> <a href="https://federate.social/tags/privacy" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>privacy</span></a> <a href="https://federate.social/tags/identityTheft" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>identityTheft</span></a></p>
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