AI transforms online shopping in Australia & New Zealand https://www.byteseu.com/907097/ #ArtificialIntelligence(AI) #AsiaPacific #AsiaPacificJapan(APJ) #Australia(Australian) #CustomerExperience(CX) #DataGovernance #DataManagement #DataStrategy #GenerativeAI(GenAI) #MachineLearning(ML) #NewZealand #NewZealand(NZ) #OnlineShopping #Personalisation #retail #Snowflake
Sonos is one company I really hope can turn things around and survive the corporate self-harm, "efficiency" measures, and enshittification path that their investors, board, and executives have pushed them toward.
#EngineeringExcellence #SoftwareQuality #CustomerExperience #TechLeadership #CorporateCulture #Sonos #WakeUpCall
1/6
We appreciate our customers’ open and honest feedback on G2! It helps us keep improving and delivering awesome #OpenSource #PaaS solutions and services!
Read what they have to say and see why we have a Customer Satisfaction rating of 4.9 out of 5 stars – https://www.g2.com/products/amazee-io/reviews 
Why someone needs to take the time to email, and then wait for a response just to install a piece of software you’ve paid for is beyond me and is a terrible customer experience.
3. Next run 'sudo $path_to_installer'. This will open a second copy of the BatFi installer but it will be running with administrative privileges. Go through the installation process as normal and enjoy the time saved instead of having to email someone to find out how to _install_ the piece of software you've already paid for.
re: #BatFi - installing as a non-administrator user.
Sorry, but not sorry, this is pretty stupid…I shouldn't need to send an email to get a piece of software I paid for installed. I'm not even talking about using it, but just installing it. Since the "fix" or a "fix" isn't posted publicly, I've decided to share what worked for me.
1. Once you've downloaded the BatFi installer, open it.
2. You can either use 'ps aux' or Activity Monitor to find the full path to the installer process. I used Activity Monitor and the path ended up looking something like, '/private/var/folders/dr/b91l10_n1nz39mzxhw2zljx40000gp/T/AppTranslocation/21A808C6-D33A-4D04-A153-CC1F2F4AC63D/d/BatFi Installer.app/Contents/MacOS/BatFi Installer'.
Zufriedene Kunden - zufriedenes Feedback!
Vielen Dank für das Feedback! Habt ihr auch welches für uns?
Happy customers = loyal customers! 
Listen actively
Personalize interactions
Respond quickly
Exceed expectations
Build trust
Empower your team
Show appreciation
#CustomerSatisfaction #CustomerExperience #CustomerService #BusinessSuccess
Feedback-Sunday
Sometimes we also receive direct feedback via our e-mail address - we are also very pleased to receive this and are happy to pass it on to our colleagues.
![We really appreciate your efforts in order to improve the performance and reliability of hw/sw [hardware / software] package and we really appreciate the fact that you've sent an e-mail in order to inform us about the news. This care is really appreciated and we'll consider it for the next linux PCs that we'll buy.](https://linuxrocks.online/system/media_attachments/files/112/297/714/812/742/701/original/7342f8558db5463a.png)
Feedback-Sunday
Sometimes we also receive direct feedback via our e-mail address - we are also very pleased to receive this and are happy to pass it on to our colleagues.
Happy customer - happy feedback!
Some customer service cases are easy to solve...
Thanks for feedback! Do you have any for us too?
Just spent some 30 minutes on the phone with Bank of America, talking to three reps in succession, to tackle a fairly straightforward request.
What might sound rather dreadful actually made for a very neat #CustomerExperience, as every rep was courteous, friendly, and competent.
And most importantly: Every single one of them was a _human being_, understanding my questions and requests, and providing a personal connection.
I’ll take that over AI-driven efficiency any day.
CC: @markhurst
Guess @Google #PreferredCare through @Assurant is #worthless?
Had since @Pixel phone was new, from #GoogleStore, $9/month wasted
Deductible was $29, no $99, no $149, nope denied, hours wasted
--
#accidentshappen even with a good @PelaCase
#Google #GoogleHelp #CustomerExperience #poorservice #assurant #pixel6pro #pela #pelacase
My post on LinkedIn predicting that healthcare organizations that care about #CustomerExperience and #PatientExperience will stop ignoring #COVID19 risks and adopt policies like universal masking by 2028. (Sad it must take this long, and many will find me unduly optimistic, as it is.)
ownCloud is taking customer experience to new heights! 
Introducing David Walter, the first Chief Experience Officer (CXO) at ownCloud.
3 Ways to Take Advantage of Immersive Experiences for Businesses - No matter where your staff works from day to day, everyone can easily collaborate ... - https://readwrite.com/3-ways-to-take-advantage-of-immersive-experiences-for-businesses/ #immersivetechnologies #immersiveexperiences #customerexperience #customerservice #generativeai #digital #ai
CX in pharma - there’s a digital drop-off for the content that HCPs in Europe need the most from the industry.
That’s one of the conclusions from my latest report on pharma customer experience, which is based on a survey of 2,265 HCPs.
Read the report in full:
4 Ways Brands Leverage AI and ML for Compelling Customer Interactions - Brands are under immense pressure to advance and evolve as customer buying trends ... - https://readwrite.com/4-ways-brands-leverage-ai-and-ml-for-compelling-customer-interactions/ #customerexperience #customerservice #machinelearning #marketing #branding #ai
Using #GenAI and LLMs for unfiltered and unsupervised one-to-many #marketing and #Customerexperience tactics for content feels downright dangerous. That may change over time, but for now, pay attention to brand missteps with AI when it's given free rein to produce content for customers. Explore AI, but protect your #CustomerExperience by using AI cautiously for now. Three examples
:
Greg Cocks 
